Estes Express was suffering a significant technology outage Monday morning, though it was not immediately clear whether it was a cybersecurity breach or an internal failure of technology at the Richmond, Virginia-based LTL carrier.
In an email to FreightWaves following the submission of questions, a spokesman for privately held Estes said the company had “experienced a technical outage impacting a number of systems across our network. We are continuing core operations while we address this issue.”
However, the company did not disclose whether the outage was a cyberattack of an internal system.
“At this point, we cannot share an estimated time when these systems will be online and apologize to anyone affected by this situation,” the company said in the statement. “Anyone needing to contact Estes can contact their account manager.”
The statement aligned with an Estes announcement of its technology problems released overnight Sunday via a post on X, formerly known as Twitter. That outlet can be reached via a cellphone using the X app and would not need the company’s technology to be posted.
Phone calls made by FreightWaves to the main Richmond headquarters were answered with a recorded message that the call “could not be completed as dialed.” Phone calls made to two Estes depots returned the same message.
Multiple attempts from different individuals at FreightWaves to access the company’s website resulted in a message that the site could not be reached.
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Crystal Jackson
My husband is a P&D driver out of Fort Worth TX and has not worked due to this cyber attack since 10/3/23. So NO…it is not “business as usual and drivers are not picking up or delivering freight” We live paycheck to paycheck…is Estes going to pay my husband and the rest of their “dedicated employees” for these days he has not worked? They need to do the right thing!!!!
Jeff
When a company or home uses VOIP for phones it is integrated into their internet. If the service is interrupted it affects all systems dependent on it. If your local internet went out at your house & the phone is bundled into that, you are without service.
Jerry Walker
I work for Estes Freight Lines out of Tulsa,Okla our whole system is down computers,company phones and business phones but we’re still out making all the deliveries and pick ups we can and making check stops with customers that ships with Estes Freight but everybody at Estes is doing the best they can with what we have to work with .
But the customer’s that can’t contact Estes if you know what terminal your freight is coming out of go up there talk with them chances are you can pick up the freight your waiting on they will load up whatever it is and there you go but the residents usually get a phone call just to make sure your there like a courtesy call we’re just not going to take a chance whether your there or not so just bear with us in this difficult situation. Thank You 👍🏼
Sick of this place!
As an employee of the warehousing, Managers didn’t inform anyone about this! As a hole the company should have informed us so we could let our customers know. I found out because we thought it was a rumor, to google and found out what it is true. I apologize to all. But know must of us are done with this company as much as you are!
Alyssa P.
If you have LTL on the inbound or outbound side that you need moved, please reach out to me so we can get your commodity moved.
aphillips@tql.com
John
When will Estes take over yellow freight
Bill
Maybe they can at least catch up on being so behind. Still waiting them to to through trailers to find some missing freight
Totally Fed Up
I have a bathroom vanity sitting in Estes Miami Warehouse according to the tracking. No one has called to schedule delivery and of course Estes cannot be reached. I was supposed to receive this vanity by Sept. 12th. This has ruined our whole remodel at this point and there is no way to reach this company???? Hack or no hack, be professional and at least reach out to your customers and make your deliveries. You do have cell phones! You are the absolute worst and I know you don’t care at all. I will never use Estes again for anything.