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GSCW: Getting things done in a crisis — Great Quarter, Guys

How companies are winning even during tough times

Great Quarter, Guys is typically headlined by lively debate between Andrew Cox and Seth Holm, but on this special live session for FreightWaves Global Supply Chain Week, Kevin Hill took Holm’s co-host spot to play “you care or nah?” They followed the debate with interviews from the CEO of ZUUM Transportation and two leaders of Home Depot.

First up, Walmart’s earnings report was released showing same store sales up 8% in the fourth quarter, but Hill doesn’t care. Cox does care, noting “Walmart is America’s largest retailer,” but said growth is decelerating as pandemic buying slowly trickles off. 

Next, co-founder Nathan Faust launched a delivery service sans cardboard, instead consolidating a customer’s order into one weekly delivery dropped off in a reusable shipper. Hill thinks the consumer desire to have goods immediately poses a challenge with the once-weekly delivery. Cox cares and said while sustainability highlights the idea, the two-way use of the shipper for returns and deliveries will attract consumers to use it.

With debate over, Cox and Hill welcomed ZUUM CEO Mustafa Azizi to the show. Azizi talked about how ZUUM has changed since its inception and how the product has become more modularized for ZUUM’s customers. 

The business world is tough for startups and Azizi said the product was built off knowing ZUUM’s limitations. “We don’t have the giant budget to do the marketing in a lot of places, so we had to build a product that had high value for our customers,” said Azizi. 

Michelle Livingston, vice president of transportation, and John Drake, vice president of delivery, both from Home Depot, joined the show to discuss how COVID-19 impacted the home improvement industry. Livingston said 2020 was historic for capacity due to the overwhelming demand for home products. Drake said the changes Home Depot made were swift and effective, which translated to 86% growth in online product sales for the year. 


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Kaylee Nix

Kaylee Nix is a meteorologist and reporter for FreightWaves. She joined the company in November of 2020 after spending two years as a broadcast meteorologist for a local television channel in Chattanooga, Tennessee. Kaylee graduated from the University of Oklahoma in 2018 and immediately made the Tennessee Valley her home. Kaylee creates written summaries of FreightWaves live podcasts and cultivates the social media for FreightWaves TV.