• ITVI.USA
    14,255.530
    -14.610
    -0.1%
  • OTRI.USA
    22.660
    0.190
    0.8%
  • OTVI.USA
    14,245.400
    -13.510
    -0.1%
  • TLT.USA
    2.780
    -0.010
    -0.4%
  • TSTOPVRPM.ATLPHL
    2.650
    -0.300
    -10.2%
  • TSTOPVRPM.CHIATL
    3.280
    -0.100
    -3%
  • TSTOPVRPM.DALLAX
    1.460
    -0.040
    -2.7%
  • TSTOPVRPM.LAXDAL
    2.490
    -0.200
    -7.4%
  • TSTOPVRPM.PHLCHI
    1.970
    0.010
    0.5%
  • TSTOPVRPM.LAXSEA
    2.990
    -0.310
    -9.4%
  • WAIT.USA
    127.000
    0.000
    0%
  • ITVI.USA
    14,255.530
    -14.610
    -0.1%
  • OTRI.USA
    22.660
    0.190
    0.8%
  • OTVI.USA
    14,245.400
    -13.510
    -0.1%
  • TLT.USA
    2.780
    -0.010
    -0.4%
  • TSTOPVRPM.ATLPHL
    2.650
    -0.300
    -10.2%
  • TSTOPVRPM.CHIATL
    3.280
    -0.100
    -3%
  • TSTOPVRPM.DALLAX
    1.460
    -0.040
    -2.7%
  • TSTOPVRPM.LAXDAL
    2.490
    -0.200
    -7.4%
  • TSTOPVRPM.PHLCHI
    1.970
    0.010
    0.5%
  • TSTOPVRPM.LAXSEA
    2.990
    -0.310
    -9.4%
  • WAIT.USA
    127.000
    0.000
    0%
EquipmentNewsTechnologyTrucking

Samsara Driver App gets customization upgrades

‘Do more with less’

Tuesday, Samsara announced two new features for its Driver App: Workflow Builder and App Designer. 

Samsara says the features increase productivity, simplify administration and customize operations. The Workflow Builder and App Designer features are available for all Samsara customers starting Tuesday, according to a release

The new features “enable the latest in smartphone and tablet technology without needing the technical expertise, proprietary hardware or complex code,” Samsara Product Manager Joel Davis told FreightWaves. “These features make it possible for fleets of any size or industry to customize the Driver App to uniquely suit their needs.”

(Photo: Samsara)

Workflow Builder

Workflow Builder allows companies to drag and drop tasks in the order they want drivers to complete them. Samsara’s Driver App includes task management including hours-of-service and pre-trip inspection compliance, inventory management, and custom document completion tools. Companies can prioritize the order for their drivers using Workflow Builder. 

Workflow Builder (Photo: Samsara)

“With Workflow Builder, we can be more confident that our drivers are completing the right tasks in the right sequence, even now that we’re working remote,” said Carol Heinz, fleet administrative assistant at Western Concrete Pumping (WPC). She said they used to travel to each branch to train operators in person before the COVID-19 pandemic. Davis said these features can reduce the amount of in-person training and onboarding needed for drivers.

“While these new Driver App features were not designed in response to COVID-19, they can certainly be used to streamline processes as fleets adapt to new, entirely remote environments,” Davis said.

App Designer

App Designer lets companies simplify what drivers see when they open the app. The App Designer gives companies the ability to add and remove features easily. Samsara said this tool should improve driver satisfaction, minimize driver error and decrease driver confusion. 

App Designer (Photo: Samsara)

“The new layout is intuitive, so drivers do not need additional training,” said Nancy Flowers, collections administrative assistant in Athens-Clarke County, Georgia. After customizing the Driver App interface to remove unnecessary information, she said that driver satisfaction has improved.  

COVID-19 and increased demand for e-commerce have impacted the driver shortage this year, making driver satisfaction and retention more relevant than ever. Jim Hoss, vice president of operations at Cash-Wa Distributing, said in a case study, “Drivers universally talk about how Corporate doesn’t communicate enough with them.” Hoss said the Driver App makes it easy for Cash-Wa to communicate with its drivers, and “better communication improves driver retention.”

Click here for more FreightWaves articles by Alyssa Sporrer.

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Alyssa Sporrer

Alyssa is a reporter at FreightWaves. After graduating from Iowa State University in 2018, she left with a double major in Marketing and Environmental Studies. She covers stories related to sustainability in the freight industry. She is passionate about all things environmental and even became a certified Ski Instructor while enjoying the beauty of Colorado's Rocky Mountains.