customer experience

Kodif’s founding team showcases experience, resulting in the development of a technical product that empowers even those lacking technical proficiency to effectively utilize it.

DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside sales-focused solutions to help its partners achieve long-term success.

SmartBOL includes industry-focused functionality, exceptional customer care, training for management and users, and simplicity to assure easy operational readiness and improvement.

Mary O’Connell and Sarah Eggleston sit down and talk about sales from prospecting to implementation as well as evaluating their needs to keep everyone happy.

Customers reach expiration dates, Amazon is trialing home deliveries in the U.K., 96 ships in San Pedro Bay.

Elise Gosch, assistant VP of intermodal sales at Union Pacific, shares strategies the company has implemented throughout the pandemic to address shifting customer needs.

To share how you can work toward a frictionless supply chain that creates better visibility and satisfaction for all parties involved, FreightWaves is partnering with Turvo and RPM, who have collaborated to enable RPM’s customers to drive their own supply chains through a digitized, streamlined experience.

To explore how shippers can adopt a customer-centric strategy to the supply chain, FreightWaves is partnering with Shipwell in this hour-long webinar on Tuesday, April 13 at 2pm ET. Featured insights will be shared by Greg Price, Co-Founder and CEO of Shipwell and John Gaynor, CEO of Premier Packaging.

Technology and digitization are creating a sea of change in the freight forwarding (FF) industry.

With a 148% increase in e-commerce returns in 2020 over 2019, the need for online brands to better manage the customer experience is increasing, making end-to-end solutions a necessity.

Join FreightWaves as we welcome Kendra Phillips, Chief Technology Officer and Vice President of New Products at Ryder System, and Ketan Karkhanis, Chief Product Officer at Turvo, for an hour-long webinar on Thursday, April 8 at 2pm ET.

Register today to join us for this critical discussion as we share the keys to unlocking a seamless customer experience.

Ecommerce is a competitive market, and companies need to provide a highly flexible delivery experience to retain their customers.

Market voice Brian Aoaeh writes about how a company’s supply chain can help or hurt its image with its customers, the media and investors.

The concept of customer experience has been around for decades but it is getting new emphasis in trucking as electric and autonomous technology arrives.

Onfleet won the first annual RTech supply chain innovation award for its online dashboard application. The application’s software assists businesses to manage in-house deliveries, as well as managing outsourced last-mile deliveries.

Convey showcased its self-service delivery appointment scheduling platform at the 2019 LINK supply chain conference in Orlando.

The 2019 LINK supply chain conference opened its exposition today with a keynote address delivered by Richard Johnson, chairman, president and chief executive officer at Foot Locker Retail Inc. (NYSE: FL).