Mary O'Connell
Tuesday, December 7, 2021
Check Call: Good customers gone bad
Customers reach expiration dates, Amazon is trialing home deliveries in the U.K., 96 ships in San Pedro Bay.
Other FreightWaves Products
customer relationships
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Brandon Cafferky
Friday, October 1, 2021
Daily Infographic: Dedicated Solutions Designed for Each Customer
CRST’s dedicated solutions place the individual customer at the focus to add value and maximize service.
Brandon Cafferky
Monday, May 10, 2021
Daily Infographic: A Closer Look at Reverse Logistics
How reverse logistics creates value for large-product retailers
Jack Glenn
Monday, January 4, 2021
Company Culture Update: Maintaining trust, safety and flexibility
Trailer Bridge’s Indie Bollman describes the company’s efforts to remain engaged with staff and provide opportunities for growth amid a restricted work environment.
Jack Glenn
Monday, October 26, 2020
Company Culture Update: Using technology to empower employees, not replace them
Trailer Bridge Vice President of Logistics Eric Masotti describes how companies can implement technology without losing the human element.
Darren Prokop
Thursday, October 22, 2020
Commentary: Data sharing offers limited customer service
In assessing customer service in transportation, data is necessary but not sufficient.