Truckstop.com is experiencing website issues across a host of its sites, hitting one of the largest online load boards and carrier onboarding services in the U.S. during the final shipping rush before Christmas.
The freight matching platform, which lists up to 500,000 loads per day and has 200,000 active users, said as of Saturday it is “experiencing technical difficulties” and is working to resolve the issue as fast as possible. But other sources indicated the outage has been ongoing since Friday.
On Sunday, the New Plymouth, Idaho-based company said the outage was affecting several services, including the Truckstop.com load board.
A separate statement from its carrier onboarding and safety and compliance site, SaferWatch, said it, along with its phone service, were also affected.
“Our customers are our top priority and we understand that even minimal interruptions in service can have a major impact on their business,” a Truckstop.com representative said in a statement to FreightWaves. “We sincerely apologize to our customers for this disruption.”
The outage appears to be isolated to sites hosted by Involta, a data and cloud services company based in Cedar Rapids. An Involta representative was unavailable to comment by presstime.
A New York-based based broker contacted by FreightWaves said they are using DAT in the interim for loads, and Carrier411 for safety ratings and onboarding.
The outage of Truckstop.com, one of the two biggest truck freight matching platforms in the U.S. along with DAT, comes as trucking capacity tightens into the final leg of the holiday shopping season. The U.S. Outbound Tender Reject Index (SONAR: OTRI.USA) increased over half since last week to 12.56%, the highest since January 2019, due to the final Christmas rush to stock.
The U.S. Northwest, in particular, is facing tighter supply due to severe weather disrupting road travel.
Along with the load board and SaferWatch, the sites affected include Truckstop.com’s factoring, onboarding, request-for-proposal tool, and real-time freight. Another site, called Shipper Mate, which is hosted by Amazon Web Services, was also down.
Silicon Valley-based investment fund ICONIQ Capital acquired a majority stake in the nearly 25-year old company this past April, valuing Truckstop.com at $1 billion.