The Atlanta-based express carrier provides delivery services to hundreds of federal agencies via contracts with the General Services Administration and the Defense Department’s Transportation Command. Under these contracts, UPS guaranteed delivery of packages by certain specified times the following day.
The Justice Department said the settlement resolves allegations that from 2004 to 2014 UPS engaged in practices that “concealed its failure to comply with its delivery guarantees, thereby depriving federal customers of the ability to request refunds for the late delivery of packages.”
The department explained “the government alleged that UPS knowingly recorded inaccurate delivery times on packages to make it appear that the packages were delivered on time, applied inapplicable ‘exception codes’ to excuse late delivery (such as ‘security delay,’ ‘customer not in,’ or ‘business closed’), and provided inaccurate ‘on-time’ performance data under the federal contracts.”
The civil settlement came about as part of a whistleblower’s lawsuit filed under the False Claims Act. The civil lawsuit was filed in the Eastern District of Virginia by Robert K. Fulk, a former UPS employee, who will receive $3.75 million.
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The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now