eBay unveils ‘Guaranteed Delivery’ product

This summer the company says it will delivery in three days or less on 20 million eligible items, and that millions will offer free shipping.    Multinational e-commerce corporation eBay said Monday that beginning this summer, it will offer a “Guaranteed Delivery” product to customers in the United States.
   “At launch, eBay will guarantee delivery in three days or less on 20 million eligible items – millions of which will offer free shipping,” the company said. “In addition, shoppers will also be able to search for and filter items by  one- and two-day delivery.”
   If a guaranteed item arrives late, the buyer can request to have the shipping cost refunded, and if the shipping was free, then the buyer will receive a coupon for their next eBay purchase. The buyer can also choose to return the item at no cost.
   The move is being seen by some as a response to services offered by other on-line retailers such Amazon and Walmart.
   “While the majority of items on eBay already ship within three days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time,” said Hal Lawton, senior vice president of North America at eBay.