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Returning to e-commerce normal — At Your Doorstep

What have we learned about online returns during the COVID-19 pandemic?

E-commerce surged as COVID-19 forced people to change buying behaviors. With that surge in online shopping also came a surge in returns, and companies have had to alter return policies and procedures as a result. 

Returns are particularly difficult for big and bulky items like furniture and appliances. Now one company is working to make those returns easier. 

On this episode of At Your Doorstep, host Kaylee Nix talks to Chris Richter, founder and CEO of Floor Found, about how his company is making returns easier and greener by moving items to a resale market rather than dumping them in a landfill. 

Richter explains how he sees the retail landscape shifting now that retailers are welcoming back in-person shoppers and if that increase in foot traffic will lead to a decrease in online returns. The two also discuss the future of big-item logistics and how important it is to sustainability goals to make returns easier on the environment. 

You can find more At Your Doorstep episodes and recaps for all our live podcasts here.

Kaylee Nix

Kaylee Nix is a meteorologist and reporter for FreightWaves. She joined the company in November of 2020 after spending two years as a broadcast meteorologist for a local television channel in Chattanooga, Tennessee. Kaylee graduated from the University of Oklahoma in 2018 and immediately made the Tennessee Valley her home. Kaylee creates written summaries of FreightWaves live podcasts and cultivates the social media for FreightWaves TV.