Delta Cargo launches iPad kiosks

The implementation supports efforts to transition from paper air waybills.    Delta Cargo has launched self-service iPad kiosks in Atlanta and Boston requiring electronic air waybills (e-AWB) as standard operating procedure.  
   The implementation supports Delta Cargo and the International Air Transport Association (IATA) efforts to transition from paper air waybills to e-AWB and provides customers with a streamlined digital experience to book all U.S. domestic product shipments.
   Kiosks were first tested in Atlanta at all shipment acceptance counters, including DASH offices. Since the start of the trial, Delta Cargo has recorded a 94 percent increase from paper to e-AWB bookings for U.S. domestic shipments in Atlanta. 
   Following positive customer feedback, the kiosks have been rolled out in Boston and soon will be available at JFK in New York and in Seattle. 
   Delta said its e-AWB penetration rate is 81.3 percent year-to-date, which is above IATA’s global goal of 68 percent for 2018.
    “The introduction of Delta Cargo’s self-service experience contributes to a more environmentally friendly and simple booking process, while also providing expedited service to customers,” said Lindsey Jalil, managing director commercial. “With initiatives such as this, we are working towards our goal of achieving 100 percent e-AWB penetration in the United States by the end of the year and internationally in 2019.”