US AIRWAYS TO OFFER SHIPPERS “PERSONALIZED” SERVICE
US Airways has teamed up with Rosenbluth Customer Interaction Management to offer international and domestic shippers “personalized” service in arranging and tracking their cargo throughout the Arlington, Va.-based airline’s network.The new customer service center, located in Campbellsville, Ky., will be opened to shippers seven days a week from 6 a.m. until 12 a.m., EST. US Airways said the center will be made into 24-hour operation by the end of the first quarter 2001.
“Our goal is to significantly enhance and improve the broad array of services that we offer to our cargo customers every day,” said Steven Tracas, US Airways vice president of sales.
During the past year, US Airways has made other improvements to its cargo operation. The airline hired Barry Lien to be its director of cargo sales and added 35 cargo employees to its U.S. operations.
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now