The indicators are published on a special Website, which indicates what the company’s goals are in various areas and whether it’s meeting or exceeding them. The key performance indicators cover the following:
- Operations, including vessel on-time performance on its major east-west services and in-terminal truck turn time at the company’s TraPac terminals in Jacksonville, Los Angeles and Oakland.
- Customer service, such as lost call percentages, telephone wait times, export bill of lading documentation completion rates.
- Environmental measures, such as reduction in nitrogen oxide, sulfur dioxide, and reduction of carbon dioxide by TEU per mile.
- Safety, with a goal of having no “long-time” operational stoppages due to things such as malfunctions of vessel equipment (engines, electric equipment, etc.) or marine incidents (strandings, collisons, etc.)
- Electronic-data-interchange measures, including message processing without failure, EDI uptime, customer set-up time, and customer scorecard compliance.
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now