SYNTEGRA RELEASES SERVICE MANAGEMENT APPLICATION

SYNTEGRA RELEASES SERVICE MANAGEMENT APPLICATION    Syntegra said it has launched a new system that automates the management of air cargo service level commitments to enable airlines and ground handling companies to streamline delivery.
   The new system, “CargoChorus Service Management,” helps identify service levels associated with individual shipments. It integrates easily with existing systems and defines process steps and checkpoint deadlines for both document and goods-related tasks.
   “It creates a service plan based on handling profiles at different levels — shipments, ULDs and flights — and provides advance notification of service problems to improve customer service,” said Mike Navin, global program director for Air & Logistics at Syntegra.
   Syntegra said the system can be automatically updated to reflect changes to the service plan, and retains all versions to produce a complete audit trail of events. The system allows airport operations teams to access information for all flights by monitoring every shipment. The product can be used in export, import or transit cargo operations, and provides support of specific customer commitments. It offers a task viewer, giving a comprehensive status display of all service plans.
   Syntegra, a global consulting and systems integration business, is part of British Telecommunications, and employs more than 5,000 professionals in Europe, the United States, Asia and Australia.