Astea starts small business cloud services

   Astea International has launched a new cloud-based service tailored to the needs of small and midsized businesses.
   Astea’s new ServiceVision platform provides subscription-based cloud services that allow companies to manage their customers, equipment, contracts, and warranties; advanced scheduling; parts and logistics management; work order management; analytics; and mobility services that operate in connected and disconnected modes.
   The company said ServiceVision helps customers move out of a paper-based business model with a connected call center, back-office, and field technician group.
   “We recognize that small to midsized companies do not have the IT infrastructure or financial resources, like their larger-sized competitors, to implement and maintain service management and mobility solutions to stay competitive,” said Zack Bergreen, Astea’s chief executive officer.