Southwest installs DescartesÆ service
Southwest Airlines Cargo has implemented Descartes Systems Group's cloud-based Air Messaging Service across its cargo customer base.
Descartes shipment status messaging allows Southwest to deliver 'real-time' alerts to its freight forwarders and direct shipper customers. With Descartes' extensive forwarders network already connected to its Global Logistics Network (GLN), Southwest was able to quickly connect to its cargo customers.
'We initially launched Descartes Air Messaging Service to select freight forwarder trading partners,' said Kevin Russell, Southwest's director of cargo revenue management and automation, in a statement. 'The cloud-based service was fast and easy to implement and delivered immediate service improvements to our customers and provided full transparency into their shipments. Based on the positive customer feedback that we received about the improved customer service, we are pleased to now offer shipment status messaging to all of our cargo customers.'
Electronic messaging services, including status messaging, are provided by Descartes GLN, which processes more than 1 billion electronic messages annually. GLN is a cloud-based logistics platform that connects 35,000 trading partners and leverages over 50 value-added services.
Descartes said GLN spans the entire shipment management process, from contract management, to freight bookings, shipment tracking, security and trade compliance filings, and mobile resource management.
Southwest installs Descartes? service
