IATA seeks shipper feedback on air cargo service

The International Air Transport Association has asked shippers to take a short survey on their experiences using airfreight providers in order to learn how airlines can improve service.    The International Air Transport Association (IATA) is soliciting input from air cargo users about their shipping experience in an effort to learn how airlines can improve service.
   The Global Shippers’ Survey takes less than five minutes to complete, according to the trade association.
   The air cargo industry is under pressure from sluggish trade, overcapacity, cheap ocean transportation, and the perception that airport and transfer delays lower its value proposition as a high-speed delivery product. Some shippers have switched to ocean transport in recent years as ocean carriers have gradually become more reliable and have added refrigerated container capacity for perishable products.
   IATA’s first survey in 2015 highlighted the need for the air cargo industry to optimize every aspect of the supply chain it touches.