The premium service from UPS Airlines includes priority handling and booking of freight rather than processing it on a first-come, first-served basis. Forwarders can use the existing cargo product, to be called UPS Air Cargo Reserved, for shipments with more flexible delivery requirements.
UPS officials at the annual CNS Partnership conference in Miami said the program includes a money-back guarantee if a shipment is late by more than a couple of hours. The refund would cover the difference between Priority and Reserved rates.
UPS Airlines is the 11th-largest airline in the world, with 262 aircraft. Last year it flew more than 900 million pounds of heavyweight cargo, said Don Herbert, UPS Airlines vice president of cargo.
'We have offered premium cargo services in the past but they haven't been branded as such,' Herbert said in an interview. He emphasized the service is only for forwarders, adding: 'It would impact our neutrality in the industry if it was offered directly to the shipper.'
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now