Port of Miami launches new customer service effort

Port of Miami launches new customer service effort The Port of Miami has introduced a new customer service program, 'Poised for Greatness,' which outlines customer service guidelines for all port employees, with formal training being offered in conjunction with the Florida International University School of Hospitality Management and the Miami Beach Visitor's Convention Authority.
   'We will exceed customers' expectations', said Port Director Bill Johnson. 'These improvements are on fast-track. Port users can already see results, and most elements of the program will be in place by spring 2008. Never before has a customer service program been instituted at the Port of Miami.'
   He explained the program will allow the port to measure customer satisfaction, establish service standards and monitor performance by port employees.