UPS: Guarantees on LTL cargo to and from Canada

UPS: Guarantees on LTL cargo to and from Canada UPS Freight, which introduced an on-time performance guarantee in the United States in January, has expanded the guarantee to shipments moving in both directions across the Canada-U.S. border.
   The on-time service guarantee is available effective June 30 for less-than-truckload customers on both sides of the border who ship using the current UPS Freight UPGF525 tariff.
   The new guarantee promises that customers can request a waiver of their freight charges if their shipment fails to arrive as scheduled. Detailed terms of the guarantee can be found in the tariff.
   “The reliability guarantee is a direct result of UPS’s experience with freight, brokerage and customs clearance as well as our in-bond freight expertise,” said Rick Smith, UPS Freight’s Director-Canada. “It’s also a clear sign to our customers of the confidence we have in the changes made at UPS Freight.”
   The new reliability guarantee is offered at no additional cost, and applies to direct shipments between points in the 48 contiguous states and points served by UPS Freight service centers in Calgary, Edmonton, Halifax, Moncton, Montreal, Toronto, Vancouver, Windsor and Winnipeg.