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12 tips for freight brokerage success

Trident's brokerage floor in Chattanooga. (Photo: FreightWaves)

If it seems that freight brokerage – both digital and traditional services are popping up on a daily basis, it could be because they are – or it at least it seems that way. Digital freight matchers (DFMs) include familiar names such as J.B. Hunt 360, Convoy, Transfix, Uber Freight, Next Trucking, Forager, etc . 

The reason DFMs have become so popular is market opportunity and technological advances. Plus, there are few barriers to entry with relatively few capital risks – making it an attractive place for entrepreneurs to get their start. When there is over $700 billion worth of an industry pie available (and an estimated $50B in brokerage commissions every year), it’s natural that everyone wants a piece of that pie. Until the last few years, freight brokering was handled by someone sitting in an office manually matching trucks with loads. Technology has changed that. Now, with a few clicks of the mouse or tap of the finger, any trucker or carrier can instantly see available loads along their route. That lowered bar to inclusion has resulted in an explosion in the number of firms entering the business.

While some firms are using advanced technology to affect the matching of trucks to loads – the basics are the same and the basic constructs of the business are identical. So whether you are going off-line or fully digital – you must have the basic constructs. 

We can categorize the typical profile of the freight brokerage startup entrepreneur – someone that has been in the trucking business for sometime and got their start at an established player, or in some cases, a Silicon Valley whiz kid who thinks they have a technology that will disrupt the industry.

In the traditional model, there is a lot of value placed on the relationship side of the business. They start with strong partnerships with customers and employees – recruit some leading brokers – and then supplement their operations with technology over time. This has been a model that has proven to be successful in the past. Companies that scaled and became significant players include Coyote, Arrive Logistics, Molo, BlueGrace Logistics, Axle, Trident, Command, Strive, and Echo Logistics – and these are just a handful. There are an estimated 16,000 total brokers in the US and while most are single operator shops, there are hundreds that have more than 10 brokers. These are started usually with just a couple of employees and very little startup capital.

The new model that has attracted millions in venture capital is digitally enabled DFMs using electronic matching, quick pricing decisions, tracking, and electronic execution. The basics of load execution remain the same, just one places a heavy amount of work on the backs of people, while the other uses technology. As businesses scale – the processes seem to converge on one another. Voice brokerage services add technology to automate their processes and DFMs use people to supplement the technology. FreightWaves has talked to experts who have been involved with DFMs and compiled the following 11 steps that are critical to success.

1. Start with a low-cost TMS

Sure, that fancy transportation management system the salesperson pitched looks nice, but do you need all its functionality now? Whether you are digital or voice, you will need a backend system for managing loads. If you are going down the traditional route – you should be ready to go out of the box with little more than some small configuration. In fact, you can get started for less than $50 per month, if you are not concerned about advanced functionality. Often, a low-cost cloud-based system, while more limited, is sufficient to build the business. As the money starts to roll in, you can always upgrade to that Cadillac TMS you really want. Cloud TMS providers include EKA, Emerge, Ascend TMS, and Truckstop’s ITS Dispatch. 

If you are digital, your investment should be in the user interface and experience (i.e. the app) and not necessarily the backend. Save your investment capital for making the digital product special – not building backend systems from scratch. In fact, most off-the-shelf TMS offer a rich-set of APIs from which to build products. When we spoke with market players – the most common TMS names that were brought up included McLeod, MercuryGate, and Trimble.

Exit valuations (which is what attracts the most outside investment) are driven by the distribution of the app that the customer interacts with – and not necessarily the backend pipes. If you want the most attractive business from an investment standpoint, put a lot of emphasis on the customer experience and driving distribution. Don’t spend a ton of capital on building technology that can be bought off the shelf and that isn’t customer value added. 

2. How do you count the money?

An often-overlooked system is the accounting system. Make sure you choose a system that can meet your needs, from payroll to accounts payable and receivables. Like the TMS, the accounting system doesn’t have to be top-of-the-line, but it needs to be more than Bob in accounting jotting down notes in a ledger. Quickbooks offers a cloud-based option that can get you started, and there are other options available as well. 

3. How will you sustain the company?

Sure, every transaction will bring in some revenue and if the load is priced for margin (the spread between what you sell the service to the shipper and what you pay the carrier) – you will make money on paper. Unfortunately, this won’t turn into cash overnight. Carriers will want to be paid within 20-30 days and shippers will pay in 40-90 days. The faster you grow, the more capital you will consume. That is, unless you set up an accounts receivable financing relationship. While traditional banks offer these lines, they have little experience in freight. We recommend looking for a firm that is familiar with A/R financing in trucking and can fund your working capital. Triumph Business Capital, OTR Capital, and handle thousands of freight financing transactions per day. FreightWaves dove into this subject: New twists in invoice factoring

4. Get an MC number

Brokers who are registering for the first time must apply for broker authority with the FMCSA via the Unified Registration System and get assigned an MC number. This identifies carriers who transport regulated commodities for hire in interstate commerce. The longer you have this number, the less risky you will look to carriers, leading to more of the accepting freight from your site. More on the broker registration process can be found at FMCSA’s website:

5. Get proper insurance

This should go without saying, but having proper insurance is a must. These include property and general liability; vicarious auto liability and umbrella; workers’ compensation; contingent cargo; and errors and omissions. 

6. Develop relationships with trusted carriers         

Having relationships with carriers you can count on is critical. The worst thing that can happen to any DFM is if loads are posted and never claimed. Consider using an onboarding platform for carriers and utilize tools like Carrier 411 for vetting and monitoring of carriers. Trucker Tools has developed a trusted network for carriers, allowing the broker to rebook carriers in their network. This process keeps the carrier running with the broker, mitigating risks of onboarding..

Emerge offers a TMS and load exchange for brokers with a private network as well.

7. Find your niche

You want to broker freight, that’s great. What kind? Are you going to accept any freight? Creating a niche can be a good way to build trust. If you handle only dry van and refrigerated freight, shippers and carriers specializing in these areas will identify easily with your site. If you choose to accept all types of loads, make sure the various types of loads are segmented properly – either through sections or search. A flatbed hauler who has to wade through 1,000 dry van loads to find a single flatbed load won’t be a user of your service for very long. Also make sure the location is a searchable function.

8. Provide value-added management services

Simply matching loads to trucks is one thing, but if you want to stand out, develop a strategy for capacity sourcing and become a trusted advisor to carriers and shippers. This can include total cost of ownership data and understanding that freight transportation management isn’t just about price.

9. Get a rate assessment product 

The most important decision in your day to day will be to figure out what to quote shippers for loads. Most brokers pursue a margin plus based quoting strategy. In other words, you will decide what margin you want to strive for on each load. Usually it is based on a percentage of what is charged (10-20%), although some will use a flat margin per load ($100+). 

Regardless, knowing what your costs will be to buy capacity will be important. There are three products to consider from lowest cost to more advanced (and more expensive). offers RateMate, a $35 analysis tool that will get you started and going. For more advanced users, offers RateAnalysis, which will assist you in developing bids and quoting. DAT has an advanced offering as well, called Rateview. Both are robust and offer tools for historical rate analysis. is regarded higher in the flatbed market, so if you plan to quote on flatbed, it is worth a look. 

10. Learn how to freight forecast 

If you plan to scale your brokerage business outside of a few shippers, participating in RFPs, or quoting on new lanes, learning how to become a freight forecaster will be critical to your success. 

Freight forecasting is the skill of analyzing current and future freight market conditions. Knowing how much capacity is available in the market now and will be available in the future is important for winning rate bids and maximizing margins. 

SONAR is the tool that freight forecasters use to track market conditions and create bids on freight. Unlike a rate assessment product (see above), SONAR uses artificial intelligence and algorithms based on Waterfall Theory of Freight to produce trucking rate and market forecasts for one day out to next year. It also provides a complete analysis of the market in near-real time. 

11.  Join an association

To be involved in any industry requires connections. The Transportation Intermediaries Association is a trade association designed for third-party logistics providers and has plenty of networking opportunities. It also provides educational content and best practices among a multitude of benefits.

12.   Remember that freight business is about people

Organizations are only as strong as the people that make up the organization. Transportation is a close-knit community and it won’t take long for stories of mistreatment to make the rounds. To avoid this, remember that your employees – and the carriers and shippers you deal with – are people who want to be treated with respect. Recruit strong people, retain good employees and provide incentives for jobs well done. An employee incentive program can also drive appropriate behavior and keep employees engaged.


  1. Thomas Clarence

    I thought it was interesting when you explained that freight brokers need a backend system to be successful. I would imagine that another thing that is necessary for success is getting the proper education from a good school. Attending an online program that is dedicated to freight broker training would probably be a good idea for someone wanting to get into this industry.

  2. Tim Higham

    Thanks, David. Your support of AscendTMS is greatly appreciated. You are correct, as is Mr. Fuller. This industry is moving faster than ever before and there is plenty of profit to go around, especially with those brokers that do 3 specific things (trust me when I say that I see it in the numbers of the almost 2,000 brokers using AscendTMS every single day).

    1. Find your niche and work it hard. Become an expert in it. Once you master your niche and have a profitable operation you can then branch out to other more “general” freight.

    2. Automate anything and everything before you hire people. With people you create bottlenecks. With automation you can scale quickly. As you already know, AscendTMS already lets your own team fully automate most standard and repetitive tasks.

    3. Never stop learning AND changing. The moment you stop someone WILL eat your lunch and take all your customers and carriers. It’s a certainty. Keeping up with the latest technology and being willing to try new things – and to experiment – is the key.

    David, as you know, using proven technology and having the ability to pivot quickly was the key to your own success over there!

    Tim Higham

  3. David Tildern

    Good article and great advice. We’ve found that the best and latest technology gives us a clear edge – and today we can do twice the business with literally half the cost compared to what we did 15 years ago.

    We use things like AscendTMS as our core TMS, Smart Capacity and Cargo Chief to help find trucks, and Triumph Pay to pay all our carriers. Today we focus on our tech and automation and NOT just throwing people at a problem like we used to. And things like AscendTMS have now added so many features that are included free like carrier qualification or document management that we can drop many of the outside stand alone services that we used to have to pay separately for.

    Our next big move for 2020 will be Hubtran I think so we can actually process all the inbound paperwork with 1 person instead of 4. That move alone will save us $120k per year in salaries.

    Basically, tech has helped us grow and maintain profitability by dramatically lowering our costs. Today, unless you have big VC money (and most of us don’t), it’s the only way to go. Focus on tech, lower costs, automate!

  4. Fired by dash cam video

    I tried that pitch calling and sending out business cards to get a customer. It didn’t work. I ran out of money to keep making payments on the shurity bond insurance and went back to being a company driver

Comments are closed.

Craig Fuller, CEO at FreightWaves

Craig Fuller is CEO and Founder of FreightWaves, the only freight-focused organization that delivers a complete and comprehensive view of the freight and logistics market. FreightWaves’ news, content, market data, insights, analytics, innovative engagement and risk management tools are unprecedented and unmatched in the industry. Prior to founding FreightWaves, Fuller was the founder and CEO of TransCard, a fleet payment processor that was sold to US Bank. He also is a trucking industry veteran, having founded and managed the Xpress Direct division of US Xpress Enterprises, the largest provider of on-demand trucking services in North America.