DHL recognized for employee program
Global express delivery and logistics services company DHL, which has its North American headquarters in Plantation, has received an award for an internal communications program that helps employees better understand their role in providing overall customer service.
DHL received a PR Platinum award, the highest honor, from PR News for DHL's 'I'm On It' campaign. The in-house program explains employees' role in a customer-driven culture by stressing the need for individuals to 'take ownership of issues to achieve the highest levels of service.
'I own it, I am accountable, I am responsive and will follow through' is the main message of the campaign, according to DHL.
'The 'I'm On It' campaign is more than just a slogan — it has galvanized the company towards the common goals and focus of responsiveness and taking ownership,' said Karen M. Jones, DHL's senior vice president of corporate marketing and communications. 'Internal surveys reflected the campaign's success in helping engage our workforce, bridging gaps where needed, and driving individual actions to focus the company on service and responsiveness.'
DHL recognized for employee program
