This recap is from Day 2 of FreightWaves Live @Home.
TOPIC: Top 25 organizations for managing strong carrier relationships
DETAILS: A diverse panel of 40 judges from trucking, logistics and technology companies that deal with large amounts of freight picked the Top 25 companies that demonstrate an ability to foster mutually beneficial partnerships with carriers.
SPEAKERS: Andrew Cox, FreightWaves’ senior retail analyst, and Dennis Anderson, chief customer officer at ArcBest
KEY QUOTES FROM ANDERSON:
“The Shipper of Choice Award is an interesting concept that’s become especially pertinent over the last year as we experienced unprecedented growth in shipping volumes, changes in all of our customer expectations and then a shortage of available capacity. There’s real demand for the best carriers that are reliable, can attract and retain the most qualified drivers and that can invest in the modern vehicles and technologies, and ultimately, are dedicated to customer service. So, ultimately we see shippers jockeying for this coveted designation in order to attract the carriers they can rely on to move their product on time and intact.”
“Being a Shipper of Choice means someone who carriers want to do business with and requires a strong partnership with your logistics provider that includes transparency, trust and shared goals.”
Top 25 shippers
1. Blue Triton Brands (formerly Nestle Waters)
2. Kellogg’s
3. Target
4. 3M
5. Kimberly-Clark
6. Campbell Soup Co.
7. Lowe’s
8. Cargill
9. The Home Depot
10. Walmart
11. The Coca-Cola Co.
12. Tyson Foods
13. Niagara Bottling
14. Costco
15. GE Appliances
16. Kraft Heinz Co.
17. PepsiCo
18. McCormick & Co.
19. Caterpillar
20. The J.M. Smucker Co.
21. Treehouse Foods
22. Samsung Group
23. Georgia-Pacific
24. Unilever
25. Shaw Industries
