Is AI the missing link in appointment scheduling?

Freight appointment scheduling seems simple, until you have to do it. Traditionally, securing an appointment has been a slow, manual process. It also hasn’t changed much over the past few decades. Qued is using AI to change that. 

“When we talk about freight scheduling, even people within our industry often don’t understand how complex it is,” Qued CEO Prasad Gollapalli said. “The work itself is so cumbersome. The only solutions people have used are in-house manual work or outsourcing to cheaper labor elsewhere. It has never truly been automated.”

Right now, handling a single appointment requires a human to book separate appointments for pickup and delivery. These appointments are often through entirely different systems, each with its own rules. The process becomes even more muddled when dealing with multi-stop shipments. Six stops equal six portals and six different sets of rules. The work doesn’t stop once the requests have been sent, either. In the current system, a human still has to chase down confirmations for every leg of the trip.

This convoluted process often results in missed appointments, higher carrier fees and late deliveries that can lead to even more penalties from end customers. What looks like a simple scheduling task quickly becomes a costly, time-consuming mess for everyone involved in the supply chain.

How Qued Flips the Script

Qued exists for one reason: to make customers’ lives easier. Customer success and satisfaction aren’t just priorities, they’re the engine behind every product update the team delivers. 

With deep experience in logistics technology and the transportation industry, the Qued team thrives on solving problems others can’t touch. By bringing advanced AI and machine learning into the mix, they’re not just improving processes, they’re solving pain points faster and smarter than ever before.

Qued’s AI-driven platform automates 100% of freight scheduling for customers who adopt it. It doesn’t just fill slots, it learns the quirks of each location, identifies the best appointments and continuously adapts to reduce waste and avoid delays.

The system also handles reschedules when things change, minimizes detention times and eliminates choke points. It’s lightning-fast, integrates with every major portal (plus plenty of smaller ones) and automates both pickup and delivery in one streamlined process.

Qued’s results speak for themselves. The company boasts a 90%+ user adoption rate, which is virtually unheard of in freight tech. Additionally, the number of customers that rely on Qued is growing every day. 

In an industry known for slow tech adoption, Qued’s rapid growth is notable. But Gollapalli said the team is just getting started. Their goal isn’t to be another tool, it’s to set the standard for how freight appointments are scheduled.

“We have a huge volume of customers. At this point, most people would call it a day,” Gollapalli said.  We are just at the beginning, though. We want to optimize this space and solve it once and for all.”

Where Qued Is Headed

Qued’s mission is bold: Make “Before Qued” and “After Qued” a clear dividing line in the industry. They’re building a solution that works for all freight types, so no shipper, carrier or customer is left behind. They never plan to stop innovating, constantly evolving to anticipate challenges before they become pain points.

It’s the “busy bees” mindset—always improving, building and moving forward.

By solving a long-ignored problem with advanced AI, Qued is clearing the bottlenecks that have frustrated the freight industry for years. The result is a faster, more efficient and more reliable scheduling process that benefits every link in the supply chain.

Click here to learn more about Qued.