“We only have account numbers in our files after shipments of cargo, and those numbers never left our files,” said a spokesman for the airline.
On Sept. 19, JetBlue publicly acknowledged it had provided Torch, a Pentagon contractor based in Huntsville, Ala., with data on more than one million passengers.
The company had done so after “an exceptional request by the Department of Defense,” said David Neeleman, JetBlue’s founder and chief executive officer. “This was a mistake on our part and I know many of our customers feel betrayed by it.”
On Sept. 22, the Department of Homeland Security and the Federal Trade Commission said they have opened investigations into JetBlue’s conduct. For its part, JetBlue said it has hired the accounting firm of Deloitte & Touche to review its privacy policies.
Lawyers for Torch Concepts, JetBlue said in a statement, had confirmed that “no identifiable customer data was released to any third party, including the Department of Defense or the Transportation Security Administration, and that all the data has been destroyed.”
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now