Price concerns ease among German parcel shippers
German users of express and parcel services indicate that quality has overtaken price as the most significant factor in their selection of carriers, according to a new survey of shippers.
The study by Triangle Management Services found express shippers anticipate price rises for the next 12 months of around 1.6 percent, compared to an expectation of 2.4 percent a year ago.
Based on interviews with 400 major shippers, the survey found most shippers are loyal and happy with the service they receive. However, Triangle said there are large differences in the satisfaction ratings and requirements for improvement between the operator brands in the German market.
The report covers not only all the main providers, such as Deutsche Post/DHL, DPD, GLS, TNT and UPS, but also smaller operators such as Go!, trans-o-flex and GEL Express.