UPS adds security step for retail shippers

UPS adds security step for retail shippers
   Customers who drop off parcels at retail shipping locations such as The UPS Store, Mail Boxes Etc. and other authorized businesses will have to produce government-issued photo identification as an extra security measure, UPS said Tuesday.
   The Atlanta-based express delivery company said customers will be asked for identification if their packages do not have a preprinted shipping label attached. The ID policy has been in place at UPS package terminals since 2005.
   The move comes in the wake of the Oct. 28 parcel bomb plot, in which investigators believe packages with plastic explosives hidden inside were reportedly tendered to an air cargo agent in Yemen by a walk-up customer and placed on passenger flights before being transferred in Dubai to UPS and FedEx planes.
   Less than two weeks after the incident, the Department of Homeland Security began requiring international mail packages to be screened individually and certified to have come from an established postal shipper. The measure essentially forces postal authorities to segregate packages based on whether they are a regular shipper with a known address so they can proceed in accordance with appropriate screening. Individuals who walk up to the counter will fall into the high-risk category and their shipments will not be allowed on passenger aircraft.
   The move by UPS is designed to add another layer of security to packages from customers who walk in stores off the street.
   'Since retail centers experience a significant increase in business from occasional shippers during the busy holidays, this enhancement adds a prudent step in our multilayered approach to security,' said Dale Hayes, UPS vice president of small business and retail marketing, in a statement.
Upcoming FreightWaves Events
Compliance

Brokerage Compliance Symposium

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Awards

F3 Awards Dinner

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
FreightTech

F3: Future of Freight Festival

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

October 27, 2026 – October 28, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Compliance Brokerage Compliance Symposium Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
Awards F3 Awards Dinner Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
FreightTech F3: Future of Freight Festival Oct 27 – Oct 28 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now