Young 3PL set to add 20 jobs in 2024 despite difficult market

Waggon Founders Robert Rajfer and Tyler Sala set out to create a 3PL characterized by integrity and a genuine dedication to best-in-class customer service. After a successful fourth quarter, the company is looking ahead to its 2024 goals – from growing its expedite capabilities to establishing itself as a go-to partner in the food and beverage, HAZMAT, and other high-value spaces. 

In order to accomplish these goals, Rajfer and Sala are looking to add a number of like-minded logistics professionals to their sales and customer success teams. In total, the company plans to add 20 jobs in the coming year.

For those interested in positions at Waggon, understanding what the company means by “best-in-class customer service” is key. 

“Everyone says they are customer focused, but no one talks about what that actually means,” said Pat Stradinger, vice president of customer success at Waggon.

Rajfer defines having a “best-in-class customer experience” as being readily available, offering fair but competitive prices and having an owner’s mindset. He noted that it is crucial for the entire organization to live by the same set of customer-first values, not just the leadership team. 

Above all, it is important for Waggon’s new hires to be curious and excited to learn.

“I found a lot of success in my career in the early days when I became more curious,” Sala said. 

Curious people possess a natural desire to look deeper, making them more inclined to seek knowledge about how the supply chain works on a global scale. 

Sala calls this shift in perspective moving from A to B thinking to A to Z thinking. Waggon wants to hire A to Z thinkers. 

In addition to being curious and devoted to customer service, all Waggon teammates should be excited about helping build a company from the ground up. This task requires a much higher level of grit – and a much more developed ability to wear multiple hats within the organization – than needed in more corporate positions. 

“We’re looking for the gritty individuals, the people who have been in the trenches,” Stradinger said. “We want to know our customers are interacting with experts.”

Waggon wants to hear from people who resonate with this description – especially curious, gritty logistics professionals who have a solid foundation of industry knowledge and a desire to create something new. 

Click here to learn more about a career at Waggon.

Email your resume and craziest freight story to Newwaggoneers@waggon.io to apply.