FreightWaves LIVE: Events PodcastNews

EFS chat recap: Communication is key for driver retention

‘We are engaged at all levels and I think that’s what is really helping us’

This fireside chat recap is from FreightWaves’ Enterprise Fleet Summit on Wednesday.

FIRESIDE CHAT TOPIC: Controlling driver turnover is all about communication

DETAILS: Driver turnover is always a challenge for enterprise fleets. Dart’s Dave Ables and FreightWaves President George Abernathy discuss the importance of communication in reducing driver turnover.

BIO: Ables is the president and CEO of Dart. He has spent 25 years leading Top 100 trucking companies and owning and operating various businesses. 


“There is nothing worse than putting a driver in the truck who is going to drive 600 miles a day by himself and he is speculating that somebody either doesn’t care or isn’t listening or isn’t reacting to their needs. We have really addressed that well, and I think that’s one of the keys to our lower turnover rate.”

“When [drivers] graduate … I send them all a personal email talking about what we are about here at the Dart network, the 85-year history that was started by Earl Oren, and Don Oren has carried that legacy on. At 89 years old, Don Oren still comes into the office. … We are engaged at all levels and I think that’s what is really helping us.”

“We are ready for electric vehicles right now. Once we get one that is tested and proven, we are ready to go. … Long term, that autonomous vehicle will play a role in our team as well.”

Grace Sharkey

Grace is an entrepreneur and former supply chain executive who has held positions in sales, operations, and consulting. She is passionate about the future of the industry and how technology can improve the experience for all supply chain members. She believes supply chain is the one industry that affects every human directly, and is looking forward to creating content that mirrors that sentiment. If you have a story to share, please contact me at