In an unusually transparent step for an ELD provider, Rand McNally has disclosed publicly that its ELD system is being impacted by a “cyber incident.”
The ELD platform is called DriverConnect. In a statement distributed to the media, Rand McNally said it was part of “an effort to be as transparent with you as we are with our customers.”
“The network that supports our DriverConnect ELD platform is not working,” the statement said. As a result, in compliance with FMCSA rules, Rand McNally is telling its customers to use paper logs “until we restore our systems.”
“We assure you that we are focusing our resources on restoring the functionality of our network to resume delivery of our full range of services,” the statement said.
Rand McNally also has GPS products used by its customers. Those are not affected, the statement said.
“We have taken significant steps forward toward restoration and continue to investigate for more insight into the incident and how to prevent future disruption,” the statement said. “While we are unable to provide a timeline at this moment, we are moving as quickly as possible to resume to normal operations.”
While such disruptions to ELD systems are not unique, they are not generally disclosed publicly.
In the statement, Rand McNally said it had “engaged experienced professional consultants to guide our efforts, and we are taking deliberate care to evaluate the potential risks of non-obvious and unforeseen implications to future business continuity while we work to restore our systems.”
Rand McNally was recently sold out of the bankruptcy of its earlier parent company, which had been connected to investor Lynn Tilton. It is now owned by Teleo, and in an interview with FreightWaves, Rand McNally’s chairman, Joe Roark, disputed reports that came out of the bankruptcy proceedings that suggested the company was financially troubled. He described it as “very profitable.”