• ITVI.USA
    15,577.910
    -10.310
    -0.1%
  • OTRI.USA
    22.530
    -0.120
    -0.5%
  • OTVI.USA
    15,585.590
    -10.110
    -0.1%
  • TLT.USA
    2.770
    0.010
    0.4%
  • TSTOPVRPM.ATLPHL
    3.390
    -0.060
    -1.7%
  • TSTOPVRPM.CHIATL
    2.840
    -0.080
    -2.7%
  • TSTOPVRPM.DALLAX
    1.510
    -0.070
    -4.4%
  • TSTOPVRPM.LAXDAL
    3.290
    0.080
    2.5%
  • TSTOPVRPM.PHLCHI
    1.980
    -0.060
    -2.9%
  • TSTOPVRPM.LAXSEA
    3.900
    0.100
    2.6%
  • WAIT.USA
    124.000
    -3.000
    -2.4%
  • ITVI.USA
    15,577.910
    -10.310
    -0.1%
  • OTRI.USA
    22.530
    -0.120
    -0.5%
  • OTVI.USA
    15,585.590
    -10.110
    -0.1%
  • TLT.USA
    2.770
    0.010
    0.4%
  • TSTOPVRPM.ATLPHL
    3.390
    -0.060
    -1.7%
  • TSTOPVRPM.CHIATL
    2.840
    -0.080
    -2.7%
  • TSTOPVRPM.DALLAX
    1.510
    -0.070
    -4.4%
  • TSTOPVRPM.LAXDAL
    3.290
    0.080
    2.5%
  • TSTOPVRPM.PHLCHI
    1.980
    -0.060
    -2.9%
  • TSTOPVRPM.LAXSEA
    3.900
    0.100
    2.6%
  • WAIT.USA
    124.000
    -3.000
    -2.4%
BusinessDriver issuesNewsTechnologyTrucking

Rand McNally’s DriverConnect ELD platform down because of ‘cyber incident’

In an unusually transparent step for an ELD provider, Rand McNally has disclosed publicly that its ELD system is being impacted by a “cyber incident.”

The ELD platform is called DriverConnect. In a statement distributed to the media, Rand McNally said it was part of “an effort to be as transparent with you as we are with our customers.”

“The network that supports our DriverConnect ELD platform is not working,” the statement said. As a result, in compliance with FMCSA rules, Rand McNally is telling its customers to use paper logs “until we restore our systems.”

“We assure you that we are focusing our resources on restoring the functionality of our network to resume delivery of our full range of services,” the statement said.

Rand McNally also has GPS products used by its customers. Those are not affected, the statement said.

“We have taken significant steps forward toward restoration and continue to investigate for more insight into the incident and how to prevent future disruption,” the statement said. “While we are unable to provide a timeline at this moment, we are moving as quickly as possible to resume to normal operations.”

While such disruptions to ELD systems are not unique, they are not generally disclosed publicly. 

In the statement, Rand McNally said it had “engaged experienced professional consultants to guide our efforts, and we are taking deliberate care to evaluate the potential risks of non-obvious and unforeseen implications to future business continuity while we work to restore our systems.”

Rand McNally was recently sold out of the bankruptcy of its earlier parent company, which had been connected to investor Lynn Tilton. It is now owned by Teleo, and in an interview with FreightWaves, Rand McNally’s chairman, Joe Roark, disputed reports that came out of the bankruptcy proceedings that suggested the company was financially troubled. He described it as “very profitable.”

More articles by John Kingston

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John Kingston

John has an almost 40-year career covering commodities, most of the time at S&P Global Platts. He created the Dated Brent benchmark, now the world’s most important crude oil marker. He was Director of Oil, Director of News, the editor in chief of Platts Oilgram News and the “talking head” for Platts on numerous media outlets, including CNBC, Fox Business and Canada’s BNN. He covered metals before joining Platts and then spent a year running Platts’ metals business as well. He was awarded the International Association of Energy Economics Award for Excellence in Written Journalism in 2015. In 2010, he won two Corporate Achievement Awards from McGraw-Hill, an extremely rare accomplishment, one for steering coverage of the BP Deepwater Horizon disaster and the other for the launch of a public affairs television show, Platts Energy Week.

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