UPS automates 4 additional facilities ahead of peak shipping season

Seasonal hiring, RFID technology also expected to help with higher demand

UPS is consolidating and modernizing warehouse operations to improve productivity in its parcel network. (Photo: Jim Allen/FreightWaves)

United Parcel Service has completed the conversion of four more conventional package sortation centers into automated facilities just in time for the busy holiday shipping season.

New or enhanced automated facilities are now operating in Denver, St. Paul, Minnesota; Syracuse, New York; and Portland, Oregon, UPS (NYSE: UPS) said this month in a news release highlighting how it has prepared for peak season.

Automation projects are part of a multiyear initiative to re-architect how parcels move through UPS’s distribution system in an effort to lower structural costs and restore margins. The strategy is to improve efficiency and focus on higher-yield segments over lightweight B2C shipments from large retailers as parcel volume growth slows from pandemic-era highs.  

The network transformation involves closing 200 manual sort facilities over five years and consolidating activity into larger, modern facilities able to handle more shipments from larger catchment zones. The downsizing also has led to the elimination of 30,000 positions. 

Warehouses outfitted with smart package technologies – autonomous guided vehicles, automated sort systems and systems that prioritize processing for specific customer requirements without manual intervention – improve sorting speed, package flow, accuracy and capacity. The automated systems reduce manual touches and help simplify the movement of packages through the facility, according to management. 

The company is targeting about $3 billion in annual cost savings by 2028 from the restructuring. 

As of July 1, 68.5% of U.S. volume flowed through an automated facility compared to 64% the year prior. The cost per piece in an automated handling facility is about 28% lower than a conventional facility with mechanical systems, which spreads out unit costs and drives operating leverage, executives said during a presentation on the company’s second-quarter results.

The facilities in Denver, St. Paul and Syracuse continued to operate while modernization upgrades were completed in phases, UPS spokeswoman Karen Tomaszewski Hill explained in an email. UPS temporarily closed the Portland facility on Swan Island and shifted operations to other locations during construction. 

UPS also announced it is hiring 100,000 seasonal employees nationwide, as it does each year to ensure smooth operations during peak season. Amazon, by comparison, this week said it is hiring over 300,000 people for seasonal, part-time, and full-time roles across its U.S. core logistics network nationwide this holiday season. Amazon is now the largest parcel delivery company in the United States.

The parcel freight giant said it expects to deliver more than four billion RFID-enabled packages by the end of 2026 after completing the installation of sensors in all package delivery vehicles in the spring. The technology was previously rolled out to U.S. delivery stations and UPS Stores. RFID labels are on every package shipped from The UPS Store.

Radio frequency identification is a tracking technology suited for closed-loop environments, like an integrated package network controlled by a single company. RFID tags are cheap, but the infrastructure to read the signals is expensive. UPS previously reported it has invested more than $100 million so far to deploy RFID.

UPS is working with many customers to add RFID printers at their facilities and in the process of adding RFID readers at regional hubs. It also plans to equip aircraft with the devices.

Click here for more FreightWaves/American Shipper stories by Eric Kulisch.

Write to Eric Kulisch at ekulisch@freightwaves.com.

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Eric Kulisch

Eric is the Parcel and Air Cargo Editor at FreightWaves. An award-winning business journalist with extensive experience covering the logistics sector, Eric spent nearly two years as the Washington, D.C., correspondent for Automotive News, where he focused on regulatory and policy issues surrounding autonomous vehicles, mobility, fuel economy and safety. He has won two regional Gold Medals and a Silver Medal from the American Society of Business Publication Editors for government and trade coverage, and news analysis. He was voted best for feature writing and commentary in the Trade/Newsletter category by the D.C. Chapter of the Society of Professional Journalists. He was runner up for News Journalist and Supply Chain Journalist of the Year in the Seahorse Freight Association's 2024 journalism award competition. In December 2022, Eric was voted runner up for Air Cargo Journalist. He won the group's Environmental Journalist of the Year award in 2014 and was the 2013 Supply Chain Journalist of the Year. As associate editor at American Shipper Magazine for more than a decade, he wrote about trade, freight transportation and supply chains. He has appeared on Marketplace, ABC News and National Public Radio to talk about logistics issues in the news. Eric is based in Vancouver, Washington. He can be reached for comments and tips at ekulisch@freightwaves.com