Norfolk Southern extends gains in earnings, operating ratio

Continuing improvements on efficiency help railroad offset impacts from Hurricane Helene

(Jim Allen/FreightWaves)

This story originally appeared on Trains.com. 

ATLANTA — Norfolk Southern delivered significant gains in earnings and operating ratio during 2024’s third quarter, with new CEO Mark George noting the railroad is “continuing to close the margin gap” with its peers.

The railroad announced adjusted quarterly earnings of $1.1 billion on revenues of $3.05 billion, with an adjusted OR of 63.4%. The adjusted earnings are a 23% increase over the same quarter in 2023, while the OR is an improvement of 570 basis points, as well as a gain of 650 bps since the first quarter, Chief Financial Officer Jason Zampi said during an earnings call with analysts Tuesday.

Adjusted earnings per share of $3.24 was up 23% from 2023’s third quarter. Revenue was up 3%.

The railroad’s positive results came despite challenges arising from Hurricane Helene, which the company said had the greatest impact on its rail network since Hurricane Katrina in 2005. George said the “fast and effective actions” of NS railroaders “resulted in us being able to recover and serve our communities within days.”

While the railroad’s line into Asheville, North Carolina, is likely to remain closed for months, its key routes were reopened within 72 hours. Recovery efforts included clearing more than 15,000 downed trees, dealing with more than 1,000 locations where commercial power was out and replacing some 150 tons of ballast. About 35 miles of track sustained damage, along with five bridges and 54 slide fences.

Chief Operating Officer John Orr highlighted efficiency and cost control moves including a reduction of 130 crew starts per day and a 20% reduction in overtime. The improved productivity has allowed the railroad to store 500 locomotives so far this year — an increase of 200 from the second quarter — as well as reduce the number of cars online by 1,000 during the quarter and 8,000 in the year to date. George said the resulting fluidity was reflected in the ability to recover from Helene.

“I would tell you a year ago some of the events we saw in the quarter would have set us back three months,” he said. “But we were back within a week. And now we’re actually at record network speeds and low dwell.”

Dwell is at 22.5 hours, down from 23.2 in the third quarter a year ago and a high of 24.6 hours in the fourth quarter of 2023. Train speed is at 22.3 mph systemwide and 20 mph for merchandise, compared to 20.5 mph for the system and 18.1 for merchandise in 2023’s third quarter. Car-miles per day has risen to 114 from 101 in the same quarter a year ago.

The railroad’s overall volume was up 7%, with a 2% gain in merchandise (563,900 carloads) and 3% gain in merchandise revenue ($1.86 billion). Intermodal volume (1,052,200 units) was up 9%, with revenue ($763 million) up 4%. Coal volume was up 11% at 185,300, but revenue was down 2% at $427 million.

“Stagnant truck prices continue to pressure domestic intermodal rates,” said Chief Marketing Officer Ed Elkins, “and unfavorable mixed trends continue, with strong gains in international and domestic outpacing our premium market volumes in intermodal.” The brief longshoremen’s strike at East and Gulf Coast ports in early October “negatively impacted our international volumes,” he said, “but we expect the majority of this volume will be recovered in the months ahead.”

Elkins said the railroad expects “our markets to experience tempered growth” for the remainder of 2024, “albeit with some discrete headwinds from market trajectory and mixed impacts on certain sectors.” Merchandise traffic should see “sedate” growth, he said, while automotive and metals markets face challenges. Intermodal demand should be strong, but coal faces downward pricing for seaborne metallurgical coal but gains in thermal exports.

“We are on track for our second half and full year of commitments,” said George, “even if the full-year revenue falls a little short of our guidance, which is to be up roughly 1%.”

It was the first NS earnings call featuring George as CEO. He was named to that position in September following the ouster of Alan Shaw. It was also the first since Zampi was named to succeed George as CFO.

Upcoming FreightWaves Events
Compliance

Brokerage Compliance Symposium

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Awards

F3 Awards Dinner

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
FreightTech

F3: Future of Freight Festival

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

October 27, 2026 – October 28, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Compliance Brokerage Compliance Symposium Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
Awards F3 Awards Dinner Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
FreightTech F3: Future of Freight Festival Oct 27 – Oct 28 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now