Crowley provides new web-based customer service tool
Crowley Liner Services is the latest carrier to have announced the introduction of a web-based shipment transaction and customer service system for use by its customers.
The “Crowley online services” system, based on software of GT Nexus, provides tools for tasks such as schedules queries, making bookings, preparing and sending shipping documents, and shipment tracking.
Crowley said that the system would be more efficient and reduce transaction costs through standardizing and automating customer-facing business processes.
Crowley is also a member of the GTN multi-carrier container shipping portal.
The U.S.-based carrier said that, in two years, the proportion of its business coming through the GTN portal as automated, electronic transactions has increased from zero to nearly 20 percent.
Crowley expects the percentage of electronic business transactions to rapidly increase.