Dachser desks help US retailers weather holiday shopping season

Dachser USA has established desks of logistics professionals to assist retailers with weathering changes in how customers purchase holiday items during the coronavirus pandemic and the disrupted supply chain.

The freight forwarder noted that ocean freight capacity is tightening and landside transport gridlock is already on the horizon as the U.S. heads toward the post-Thanksgiving holiday shopping period at the end of November.

“This is a make-or-break time for some of our customers,” said Guido Gries, Dachser America’s managing director, in a statement. “Capacity issues across the supply chain and last-mile challenges are creating implications that could seriously impact delivery dates.”

Gries said the new customer service desks, which are located in Atlanta and Los Angeles, are in “constant contact with customers and is working tirelessly to develop solutions to tackle drayage capacity, transit delays, unloading issues and potential demurrage charges.”