The liner carrier MOL said Monday that it met its regional key performance indicator goals in March for operations, customer service, and electronic data interchange.
The company began publishing its KPI performance on a monthly basis in February.
For March, the line met its goals for each indicator, as it had in February. There were slight improvements in lost call percentage, telephone wait-times, and export bill of lading documentation completion dates. Average truck turn times in MOL’s U.S. terminals declined marginally.
The KPIs are:
- In-terminal truck turn time was 15 minutes at Jacksonville, Fla. (same as in February); 24.9 minutes at Los Angeles (compared to 22.2 minutes in February); and 23 minutes at Oakland (compared to 22 minutes in February), with less than 30 minutes for its overall goal.
- Lost call percentage was 1.53 percent, compared to 1.57 percent in February with the goal of less than 2 percent.
- Telephone wait-time was 15 seconds, compared to 16 seconds in February, with the goal of less than 20 seconds.
- Export bill of lading documentation completion rate was 99.1 percent, compared to 98.9 percent in February, with the goal to have 98 percent completed 24 hours after vessel’s estimated time of departure.
- EDI message processing without failure was 99 percent, same as in February, with the goal to be above 90 percent.
- Customer set-up time was 48 hours, also the same as in February, with the goal to be within 72 hours.
- Customer compliance scorecard was 99 percent, again the same as in February, with the goal to be above 95 percent.
The regional performance indicators are available here.
