The company said last week it would publish such indicators on a monthly basis.
For February, the line met its goals for each indicator:
- In-terminal truck turn time was 15 minutes at Jacksonville, Fla., 22 minutes at Los Angeles and Oakland, with less than 30 minutes for its overall goal.
- Lost call percentage was 1.6 percent, with the goal of less than 2 percent.
- Telephone wait-time was 16 seconds, with the goal of less than 20 seconds.
- Export bill of lading documentation completion rate was 98.9 percent, with the goal to have 98 percent completed 24 hours after vessel’s estimated time of departure.
- EDI message processing without failure was 99 percent, with the goal to be above 90 percent.
- Customer set-up time was 48 hours, with the goal to be within 72 hours.
- Customer compliance scorecard was 99 percent, with the goal to be above 95 percent.
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now