The shortages occurred during the week of July 10, following the week of the July 4 holiday.
“These labor shortages, combined with the prior four-day work week…resulted in increased inventory levels that impacted our service levels,” terminal operator Ports America Chesapeake explained in a letter to customers.
A month later, gate-to-gate turn times still haven’t completely returned to what’s considered standard, although Ports America did state in its letter that they are “returning to historical norms.”
“We successfully resolved the labor shortage and added additional container handling equipment to our fleet,” the company revealed, adding that it’s making several other changes to help gate turn times and improve the delivery process.
Among the measures taken include making turn-time reports available online; providing additional online cameras to its website, for monitoring purposes; adding an hourly queue and turn-time clock to its website; and providing full terminal-wide Wi-Fi, so terminal activity can be monitored.
Ports America Chesapeake, which in 2009 signed a 50-year lease to operate the Seagirt terminal, also said that it would add five additional inbound truck lanes at the Vail Street entrance this fall and six new rubber-tired gantry cranes (RTGs) to its fleet in January.
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now