SEKO offering voice-based delivery notification
SEKO, a freight forwarder and logistics services company, is now offering a voice-based delivery notification system.
The Itasca, Ill.-based company, which has a global network of offices, developed the notification system in conjunction with Omaha, Nebr.-based Prairie Systems Inc., an interactive voice services company.
SEKO said with Text-to-Speech (TTS) technology, calls for scheduling freight delivery appointments can be placed electronically and messages left without manual intervention.
'By providing a tool that makes the initial contact and automatically leaves a message, we can relieve the calling load on our customer service representatives, allowing them to spend more time taking care of our customers in person,' said Randy Barnett, director of telecommunications for SEKO.