Truck repair facility management platform Fullbay raises $23 million in growth investment

Fullbay, a business management software provider for the heavy-duty truck (HDT) repair industry, announced today that it has raised $23 million as growth investment from Mainsail Partners, a San Francisco-based growth equity firm. The Arizona-based startup’s platform allows HDT maintenance shops to create instant invoices, optimize workflows, attract technicians and improve customer service levels.

Jacob Findlay, the CEO and founder of Fullbay, described the company as a “medical record for trucks.” Before founding Fullbay, Findlay had worked for a year in an HDT shop, where he witnessed the struggles repair shops go through in regard to operational inefficiencies and holding on to their clients. Findlay realized that the market had a dearth of purpose-built software-as-a-solution (SaaS) products that could automate certain operations.

“We talked to dozens of shop-owners who were buried in paperwork and frustrated by the organizational complexities that kept them from doing what they love – turning wrenches and being able to leave the work behind at the end of each day. Since commercializing Fullbay in 2015, we believe we’ve addressed all of these pain points,” said Findlay.

Over the years, the company has built out a robust suite of applications that serve a wide range of needs within an HDT shop. “In the shop itself, Fullbay supports technicians and parts managers by estimating service costs, automating inventory and ordering parts. In the back office, Fullbay provides templatized invoices that integrate directly with QuickBooks, allowing accounting offices to become better organized and more efficient,” said the company in its statement.

Findlay explained that the company has recently integrated payments, which allows a technician on the side of the road to swipe a credit card on the spot within the Fullbay mobile application. “We negotiated directly with the payment processor so not only can they fully accept credit card transactions in the app, they can do it at a rate that’s lower than a shop could negotiate on its own,” he said.