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United Airlines nurses international operations back to health

Addition of more than 25 routes will help cargo shippers with transport needs

United Airlines is reintroducing more international flights, which is a bonus for shippers. (Photo: Jim Allen/FreightWaves)

United Airlines (NASDAQ: UAL) said Friday it will increase international capacity in September by 5% from its August level, including the addition of nearly 30 international routes, as it tries to carefully rebuild its network in a financially sustainable way. 

The Chicago-based carrier intends to add passenger routes to Asia, India, Australia, Israel and Latin America, which is expected to also help shippers move freight on desirable widebody aircraft that are in global short supply because the COVID pandemic has severely disrupted travel. 

United will launch new nonstop service between Chicago and Tel Aviv, Israel, and resume eight routes in the Atlantic and Pacific, including the return of European service from Houston with flights to Amsterdam and Frankfurt, Germany. It is also resuming service to Hawaii and to popular vacation destinations in Mexico, the Caribbean and Costa Rica. 

Domestically, United plans to fly 40% of its schedule in September compared to 2019, adding more than 40 daily flights on 48 routes.


Overall, the airline will have 37% of its passenger capacity in play versus the same period last year, a 4% increase from the August level. To help attract gun-shy customers, United is extending its waiver of change fees and award redeposit fees for reservations through Aug. 31.

United has been very careful about not ratcheting up service too quickly before demand justifies the cost of operating new flights. Last week it announced a $1.6 billion net loss, with officials indicating that capacity will be down two-thirds from last year in the third quarter. United Airline’s stock fell 1.13% to $31.38 to end the week.

“We continue to be realistic in our approach to building back our international and domestic schedules by closely monitoring customer demand and flying where people want to go,” said Patrick Quayle, vice president of international network and alliances, in a news release. 

Highlights of the updated international schedule include:


  • Launching brand-new service between Chicago and Tel Aviv (subject to government approval).
  • Resuming service between Chicago and Amsterdam.
  • Resuming service between Houston and Amsterdam and Frankfurt.
  • Resuming service between San Francisco and Munich.
  • Increasing to daily service between Chicago and Frankfurt, and between San Francisco and London.
  • Continuing service between the United States and New Delhi and Mumbai, India (subject to government approval).
  • Restarting thrice-weekly service between Los Angeles and Sydney, and passenger service between Chicago and Hong Kong (subject to government approval).
  • Starting new service between San Juan, Puerto Rico, and Chicago. 
  • Increasing the number of flights between Houston and Quito, Ecuador.

United recently suspended direct, non-stop service between San Francisco and Hong Kong, and has daily cargo-only flights from Hong Kong to Los Angeles and Chicago. The cargo flights make technical stops in Guam or Tokyo to change crews. Service to Hong Kong remains a wild card because of ongoing concerns about aggressive coronavirus testing and quarantine measures in the city that potentially could put crews out of action against their will.

United has made up for a large amount of lost cargo capacity in passenger aircraft by turning many Boeing 777 and 787 aircraft into mini-freighters that operate exclusively for cargo customers. The passenger-freighter operation has been a huge success for the company so far, boosting cargo revenues by more than a third during the second quarter compared to the same period last year.

Airlines are trying to encourage people to fly again by showcasing COVID precautions and sanitary methods they’ve adopted, lowering prices, and allowing cancellations under certain circumstances, but uncertainty about the resurgence of the novel coronavirus underscores the tentative nature of reintroducing flights. Certain parts of the world are slowly reopening borders and lifting travel restrictions, but when cases increase in certain countries other governments reimpose restrictions that disrupt air travel.

Austrian Airlines, for example, on Friday said it will expand its summer schedule with 15 additional destinations after the Austrian government agreed to let landing bans for flights from several countries, including Great Britain, expire. But new entry regulations forced the airline to remove flights to Shanghai and Tel Aviv from its August schedule.

Click here to read more FreightWaves/American Shipper stories by Eric Kulisch.

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Eric Kulisch

Eric is the Supply Chain and Air Cargo Editor at FreightWaves. An award-winning business journalist with extensive experience covering the logistics sector, Eric spent nearly two years as the Washington, D.C., correspondent for Automotive News, where he focused on regulatory and policy issues surrounding autonomous vehicles, mobility, fuel economy and safety. He has won two regional Gold Medals and a Silver Medal from the American Society of Business Publication Editors for government and trade coverage, and news analysis. He was voted best for feature writing and commentary in the Trade/Newsletter category by the D.C. Chapter of the Society of Professional Journalists. He won Environmental Journalist of the Year from the Seahorse Freight Association in 2014 and was the group's 2013 Supply Chain Journalist of the Year. In December 2022, Eric was voted runner up for Air Cargo Journalist by the Seahorse Freight Association. As associate editor at American Shipper Magazine for more than a decade, he wrote about trade, freight transportation and supply chains. He has appeared on Marketplace, ABC News and National Public Radio to talk about logistics issues in the news. Eric is based in Vancouver, Washington. He can be reached for comments and tips at [email protected]