US AIRWAYS TO OFFER SHIPPERS “PERSONALIZED” SERVICE
US AIRWAYS TO OFFER SHIPPERS “PERSONALIZED” SERVICE
US Airways has teamed up with Rosenbluth Customer Interaction Management to offer international and domestic shippers “personalized” service in arranging and tracking their cargo throughout the Arlington, Va.-based airline’s network.
The new customer service center, located in Campbellsville, Ky., will be opened to shippers seven days a week from 6 a.m. until 12 a.m., EST. US Airways said the center will be made into 24-hour operation by the end of the first quarter 2001.
“Our goal is to significantly enhance and improve the broad array of services that we offer to our cargo customers every day,” said Steven Tracas, US Airways vice president of sales.
During the past year, US Airways has made other improvements to its cargo operation. The airline hired Barry Lien to be its director of cargo sales and added 35 cargo employees to its U.S. operations.
