Canada Post gets okay to end home delivery in cost move

Broad restructuring plan is set to be implemented

A Canada Post delivery van stops in New Westminster, British Columbia, to drop off mail to local neighborhood businesses and residents on March 31, 2020. The postal operator intends to deliver neighborhood mail to community boxes instead of each home to save money. (Photo: Shutterstock/CineCam)

Canada Post on Monday received government approval to proceed with its turnaround plan outlined last fall, which calls for the elimination of door-to-door residential delivery and other measures designed to put the organization on a path towards financial sustainability.

At the government’s direction, Canada Post said it will begin consultations with union bargaining units on how to modernize the national post. 

The proposed changes include replacing door-to-door delivery with community mailboxes, closing rural post offices and changing delivery standards for letter mail. Non-urgent mail will be allowed to move by ground instead of air to reflect lower volumes. The ministry of government transformation, public works and procurement gave Canada Post 45 days to submit a plan for implementing further transformation ideas.

The move comes as letter carriers, represented by the Canadian Union of Postal Workers, are preparing to conduct elections on ratifying a labor agreement that was finalized at the end of January. Contentious labor talks over more than two years were pockmarked by two general strikes, rotating area strikes and work slowdowns that frustrated Canadian residents and businesses. The parties settled on contract terms Dec. 22, but it took several extra weeks to hammer some provision into their final form.

The CUPW ratification vote is scheduled from April 20 to May 30.

Canada Post, which has lost more than $3 billion over seven years, pushed for a flexible business model to compete in an environment of less mail demand and alternative parcel carriers. 

CUPW, in a statement, complained that the announcement by Canada Post and the government “is yet again another attempt to derail our negotiations process” and that it “will continue to fight back against cuts to the postal service.”

Canada Post said it will engage with municipal officials and other key stakeholders once initial union consultations are complete. 

“Canada Post has reached an important turning point. Our transformation will strengthen the postal service, allow us to be a better partner for businesses, and help us meet our dual mandate of delivering for all Canadians in a way that is financially self-sustainable.

“We’re committed to moving forward in a thoughtful way that prioritizes service for all Canadians while protecting access to vital postal services in rural, remote and Indigenous communities. We’re also committed to treating employees with respect throughout this process,” the carrier said in a statement. 

Click here for more FreightWaves/American Shipper stories by Eric Kulisch.

Write to Eric Kulisch at ekulisch@freightwaves.com.

Canadian government to end home delivery in Canada Post reform

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Eric Kulisch

Eric is the Parcel and Air Cargo Editor at FreightWaves. An award-winning business journalist with extensive experience covering the logistics sector, Eric spent nearly two years as the Washington, D.C., correspondent for Automotive News, where he focused on regulatory and policy issues surrounding autonomous vehicles, mobility, fuel economy and safety. He has won two regional Gold Medals and a Silver Medal from the American Society of Business Publication Editors for government and trade coverage, and news analysis. He was voted best for feature writing and commentary in the Trade/Newsletter category by the D.C. Chapter of the Society of Professional Journalists. He was runner up for News Journalist and Supply Chain Journalist of the Year in the Seahorse Freight Association's 2024 journalism award competition. In December 2022, Eric was voted runner up for Air Cargo Journalist. He won the group's Environmental Journalist of the Year award in 2014 and was the 2013 Supply Chain Journalist of the Year. As associate editor at American Shipper Magazine for more than a decade, he wrote about trade, freight transportation and supply chains. He has appeared on Marketplace, ABC News and National Public Radio to talk about logistics issues in the news. Eric is based in Vancouver, Washington. He can be reached for comments and tips at ekulisch@freightwaves.com