Schneider National is blaming a “firmware defect” tied to an external vendor’s equipment for a massive computer network outage that knocked the trucking giant offline on Thursday.
In a statement to FreightWaves on Monday, the company said it is operating normally and “began accepting orders and dispatching our drivers electronically on Saturday.”
On Thursday, Schneider (NYSE: SNDR), headquartered in Green Bay, Wisconsin, was forced to switch to manual operations to book freight, execute loads and pay carriers, citing a “temporary systems issue.”
The company, which has been in business for 87 years, didn’t disclose the name of the external vendor with the firmware defect that caused its entire network to shut down, other than to state that the affected equipment has been replaced, “enabling Schneider to resume normal activity.”
“The firmware defect was not related to a cyber event and no customer data was compromised,” the Schneider statement said.
On Friday, Kara Leiterman, media relations manager for Schneider, told FreightWaves that its “driver payroll ran as expected.” She added that the company was able to pay carriers except those using Schneider’s QuickPay option.
Schneider, which posted $5.6 billion in operating revenue in 2021, said its IT teams “quickly adapted to keep customers’ freight moving.”
This is a developing story.
Do you have a story to share? Send an email to Clarissa Hawes at chawes@www.freightwaves.com.
See related articles:
Exclusive: ‘Systems issue’ knocks out Schneider National’s computer network
Sources: C.H. Robinson delays rollout of controversial changes to digital platform
Breaking: Marten Transport falls victim to possible cyberattack
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now