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Exclusive: ‘Systems issue’ knocks out Schneider National’s computer network

Sources say trucking company is unable to book or receive freight online, pay some carriers

As of Friday, Schneider National's computer system remains offline. Photo: Jim Allen/FreightWaves

Trucking giant Schneider National confirmed Friday that a “temporary systems issue” is to blame for a massive outage that has knocked out the company’s network since Thursday afternoon.

In a statement to FreightWaves, Schneider (NYSE: SNDR), headquartered in Green Bay, Wisconsin, said the company has “implemented our contingency plan and we are executing business manually.”

Sources told FreightWaves early Friday that an ongoing computer systems outage has left the trucking company unable to receive or book freight, update its invoicing system or pay its carriers online.

Kara Leiterman, media relations manager for Schneider, told FreightWaves that its “driver payroll ran as expected” on Friday. She added that the company is manually “booking freight, executing loads” and is paying carriers, except those using the carrier’s QuickPay option.

Schneider, which posted $5.6 billion in operating revenue in 2021, said it is currently “manually accepting orders and dispatching drivers.” 

No date was given for when its computer systems would be operational again.

“We have contacted affected customers,” the Schneider statement said. “Our trucks are still moving. We are working to address the situation.”

Leiterman said it’s unclear whether the publicly traded company fell victim to a cyberattack.

“At this point, we don’t have evidence of that,” Leiterman said. “The situation remains under investigation.”

The company, which has been in business for 87 years, said it plans to send out an update later in the day on Friday.

“We will continue to keep associates, professional drivers, customers and suppliers informed as we learn more,” Schneider said in a statement.

This is a developing story.

Do you have a story to share? Send an email to Clarissa Hawes at [email protected].

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  1. JR

    I’m an SFI owner operator. Been sitting since Wednesday. Thursday load cancelled and I am Unable to book freight. SFI is Schneider finance and is a part of Schneider national incorporated. They are doing nothing to help owner operators with the rediculious truck payment. Going against contract with us by having no freight available to book but still making us pay payments over $1000 a week. How can we? You had no available freight for us! Sounds like something need to happen!

  2. Howie Felch

    I am a SNC company driver. I haven’t moved since the initial outage, and waited on hold for an hour to no avail just now, trying to get an update. Make no mistake, this issue has brought Schneider to it’s knees. They are actively denying the cyber attack angle, and saying it’s a data storage failure. Likely story. With their resources, this kind of thing should be fixed in hours, not days.

  3. XavDes

    As of 10 AM CST 2/12/22, Systems are still down and all buisness is being performed manually. Official line is that systems are being repaired ‘rapidly’. Source: I’m an O/O for SNI.

Comments are closed.

Clarissa Hawes

Clarissa has covered all aspects of the trucking industry for 14 years. She is an award-winning journalist known for her investigative and business reporting. Before joining FreightWaves, she wrote for Land Line Magazine and If you have a news tip or story idea, send her an email to [email protected]