Frayt

End consumers have never been more demanding surrounding customer service, order fulfillment and delivery timelines. A difficult market and ongoing freight recession have yet to do anything to quell growing expectations around visibility, transparency and timeliness. Consumer demands drive shipper expectations. Logistics providers will be pressured to meet those expectations regardless of what is happening […]

Jim Waters, Frayt’s vice president of marketing, said the company’s survey highlighted the growing need for last-mile services; 37% of respondents said 50% of their logistics operations fell into the last-mile category.

“We are looking to empower these independent contractors and truly treat them as owners of their businesses,” Luke Denny, co-founder and CEO, told FreightWaves.

The move comes as companies race to ramp up last-mile delivery in wake of coronavirus pandemic