Ryder (NYSE: R) has expanded a customer-support pilot program nationally, after a successful one-year trial in select markets.
The company’s Ryder Assist Now (RAN) is a single-source customer support center, offering a centralized point of contact to all Ryder Fleet Management Solutions customers. It also supports questions on the company’s RyderGyde. RAN allows customers to call, email or chat with Ryder’s “intelligent routing system and dedicated support representatives” to resolve issues and ensure fleet safety and success, it said.
“In keeping with Ryder’s longstanding tradition of innovation and technological leadership, Ryder Assist Now was designed with our current and future customer needs in mind,” said Bill Dawson, vice president, maintenance, engineering, and customer service, Ryder. “A demonstration of progress to create a customer-centric culture, RAN’s centralized approach enables us to track calls, examine root cause issues, implement operational improvements, and continually elevate the customer experience. We’ve seen great success since we launched the pilot program last year, and we’re looking forward to delivering a high level of customer service on a consistent basis.”
Customers who reach out to RAN are routed to a customer support specialist that is familiar with their account. The specialist is able to answer questions and resolve issues related to roadside assistance, billing, insurance, fuel ticket inquiries, toll inquiries, telematics support and general inquiries.
RAN is available at 1-800-GoRyder or firstname.lastname@example.org.
Did you know?
The number of carriers still running automatic onboard recording devices (AOBRD) ahead of the Dec. 16, 2019, deadline to convert to electronic logging devices is at 8%, according to the latest weekly survey of carriers conducted by FreightWaves, ERoad and CarrierLists. That is down 1% from the previous week, and below the 20% rate recorded on June 25, 2019.
“The administration deserves a tremendous amount of credit for their leadership in tackling an antiquated, market-distorting global pricing arrangement that for too long has seen the United States footing the bill to deliver the rest of the world’s mail. With this new arrangement, the United States is free to move to self-declared rates, while putting the rest of the world on a similar path.”
-Sean Heather, U.S. Chamber of Commerce’s senior vice president for international regulatory affairs, on an agreement that allows the U.S. to set its own rates for international mail while remaining a part of the Universal Postal Union.
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Hammer down everyone!