New TIA chief Reinke stepping right into the fire

Drivers might argue that the bottom did fall out, with rates plunging to levels not seen for years. Brokers were blamed by many of them. “The pandemic probably led to some distrust, which we believe was not earned but obviously understandable,” Reinke said.

“I hope that this is something we can resolve,” she added. “I don’t know how this is going to end.”

The changes in the broker transparency rule being sought would require brokers to automatically send an electronic copy of transaction data to all the parties involved in the deal, which can now be requested but rarely is (that’s the request from the Owner-Operator Independent Drivers Association — OOIDA), and also to bar any sort of blackballing against drivers who make such a request (that is what the Small Business in Transportation Coalition is asking). 

But even if FMCSA does not change the current broker transparency rule, Reinke said there are other legislative priorities. Not surprisingly, one is the same issue that has sat at the top of the wish list of every transportation-focused trade group seemingly forever: infrastructure.

“I have already reached out to OOIDA to find time to get together,” she said. “I would love to have these discussions where together we can be collaborating going forward.” And infrastructure was the first issue Reinke mentioned.

“We all know how critical it is to have sustained funding sources for highways and waterways,” she said.

Ultimately, the relationship between brokers and drivers is one in which there is an interdependency, Reinke said. And it’s not like she hasn’t seen this before.

During her many years with the Washington office of Class I railroad CSX, Reinke found herself on one side of another divide, that between railroads and shippers. That’s more of a physically connected relationship, and rates are under the regulatory oversight of the Surface Transportation Board. So it isn’t an exact parallel. But those railroad-shipper disputes have been a feature of the rail market since deregulation began with the Staggers Act in 1980.

Reinke talked about the lessons she took from that when it comes to navigating disputes on Capitol Hill. There was what she said was a “core value” at CSX: the ability to not only explain the CSX point of view but also to explain what the opposition believed.

Members of Congress and their staff are “bombarded with information every single day,” Reinke said. What they want out of a company or association representative is “that you need to be an honest broker, and if they can’t trust you, they will never come back to you. So I always conducted myself with the highest integrity and I made sure that I was transparent.”

She conceded, “Some issues are stickier than others.” But it is possible to make a “forceful” argument in a nonantagonistic way, adding that it was possible to find “areas of commonality” between shippers and railroads. An example might be to get shipper backing for railroad arguments on the pace of implementing positive train control.

Brokerage is new to Reinke. She said there had been some interaction on 3PL issues between the industry and CSX and trucking-related issues crossed her desk during her relatively short tenure at DOT but overall it was minor. 

She is also now the head of an organization of professionals whose future has always been the subject of debate, with the idea that an army full of human beings, putting together carriers and shippers of freight, is doomed to be disintermediated by technology. 

Reinke already has heard about the tension among technology and the old way of doing business in her short time with TIA. “I had a good conversation with a member company who said a lot of small guys still like to use paper,” she said. “That is just a comfort level where others are far more comfortable with mobile tools.”

Reinke is taking over an operation with significant educational offerings for its members, all of which have needed to shift to virtual operations. She said it had been “extraordinarily successful and flexible for those folks who can’t afford the time and resources to come to Virginia (site of the TIA headquarters, across the river from Washington).”

But Reinke added that there are some longer-form courses that are probably better done in person after the pandemic lifts. “You develop a relationship with classmates,” she said. “You can grow together … and form relationships that can be lifelong.”

But like everything else in the age of COVID, the future is murky. “There’s still a lot of uncertainty,” she said. “We’re making it work. It’s just a question of what is sustainable.”

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