Norfolk Southern shuffles its departments

A Norfolk Southern train. (Photo: Norfolk Southern)

Norfolk Southern (NYSE: NSC) has restructured some of its departments amid the departure of Chief Strategy Officer John Scheib on June 1.

Strategy and operations functions previously led by Scheib will be integrated into the finance, operations and marketing divisions of Norfolk Southern (NS) to create “efficiencies and closer alignment among teams,” NS said.

The changes include the following:

  • The Strategic Planning Department will move to the Finance Division, led by Chief Financial Officer Mark George. The Finance Division, which just created a financial planning and analysis group (see below), is responsible for fortifying NS’ analysis and metrics and competitive benchmarking.
  • The Network Planning and Optimization Department will be integrated into the Operations Division, led by Chief Operating Officer Mike Wheeler. NS said the department “played an integral role in developing and successfully rolling out the TOP21 operating plan,” the NS version of precision scheduled railroading.
  • The Customer Operations Department will move to the Marketing Division, headed by Chief Marketing Officer Alan Shaw. NS said the move would enhance the company’s customer service.

“This new structure positions Norfolk Southern for continued success as a faster, smarter and more resilient company,” said NS CEO Jim Squires. “We are achieving further cost savings, enhancing collaboration, and increasing operational efficiency, all while maintaining superior customer service.”

“With our strategic plan firmly established and producing results ahead of schedule, now is a good time for me to start a new chapter,” Scheib said. “It’s been a privilege to be part of Norfolk Southern’s successful transformation, as chief strategy officer and before that as chief legal officer, and work alongside the best employees in the industry.”

Additional changes to the Finance Division

The organizational changes NS announced yesterday follow the reorganization of its Finance Division in May.

“As we continue to implement our strategic plan and push toward a 60% operating ratio, we are enhancing our finance organization to drive improved performance across our business,” George said in a May 15 release.

NS established the financial planning and analysis department, which will seek ways for NS to manage its assets and control costs. 

WIthin the department, Jason Zampi will serve as vice president of financial planning and analysis. He has been with NS for nine years, serving in leadership roles in finance, treasury and accounting, NS said. He was previously a senior manager with KPMG. 

Clyde “Jake” Allison Jr. will be responsible for all accounting functions as vice president and controller. Allison currently serves as vice president and treasurer. He has been with NS for 26 years, serving most recently as vice president and treasurer. He also was involved in audit and compliance, material management, accounting and treasury. His career began at KPMG as a manager. 

Chris Neikirk will serve as vice president of treasury and investor relations. He has also been at NS for 26 years, most recently as assistant vice president for finance, cost and treasury. Neikirk has also served in marketing, energy and properties, finance, treasury and the chairman’s office at NS. Pete Sharbel, current director investor relations, will report to Neikirk in this new role, according to NS.

The changes became effective on June 1.

Upcoming FreightWaves Events
Compliance

Brokerage Compliance Symposium

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Awards

F3 Awards Dinner

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

October 26, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
FreightTech

F3: Future of Freight Festival

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

October 27, 2026 – October 28, 2026
The Signal at Chattanooga Choo Choo • Chattanooga, TN
Register Now
Compliance Brokerage Compliance Symposium Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
Awards F3 Awards Dinner Oct 26 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now
FreightTech F3: Future of Freight Festival Oct 27 – Oct 28 • The Signal at Chattanooga Choo Choo • Chattanooga, TN

Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.

The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now

Joanna Marsh

Joanna is a Washington, DC-based writer covering the freight railroad industry. She has worked for Argus Media as a contributing reporter for Argus Rail Business and as a market reporter for Argus Coal Daily.