This is the final installment in a series of videos produced by FreightWaves and SmartDrive, recorded at the recent SmartDrive Customer Conference in Atlanta. FreightWaves editor-at-large John Kingston discussed several key issues in trucking and transport today with both SmartDrive executives and several conference speakers.
“Change management” and “change leadership” are two phrases that tend to get tossed around interchangeably. But Don Osterberg says they are very different.
Osterberg, a former high-ranking executive with Schneider, spoke with FreightWaves while attending the SmartDrive Customer Conference in Atlanta and laid out the path that companies trying to change must take. Change management, he said in an interview with FreightWaves editor-at-large John Kingston, is the “technical aspect of whatever you’re trying to implement. It could be a process change, or it might be adoption of the technology as part of the change.”
Most companies don’t fail at that, Osterberg said. In fact, he said, “what I’ve found…is that they do that quite well.”
But it’s the area of change leadership where they fall short. Shifting a company’s culture on the issue of change is difficult, but it can be measured in many ways. One test, according to Osterberg: “If the pace of external change exceeds the pace of internal change, you’re in trouble.”
‘Success flows to these companies who can create a culture of change,” Osterberg said. People have an “aversion” to change, he said, “so we have to create a vision that is so compelling that it is more vivid than the vision that people see every day in the status quo.”
But it isn’t simple. Osterberg added, “That is easy to say and much harder to do.”
The place that a company should try to get to is one where those change-averse employees instead get “uncomfortable” when change isn’t going on. Osterberg acknowledged that is “counterintuitive,” given the natural reluctance of people to embrace change.
“So creating and leading a culture that is
excited by the opportunity of change more so than they are intimidated by the
threat of change is an important capability,” Osterberg said. “Frankly, the
winners in our industry are going to be those that do that best.”
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now