Blue Yonder acquisition aims to streamline its returns process

The company and its subsidiary, under the new name Blue Yonder Reverse Retail Operations LLC, will continue to help streamline the returns process for retailers with its Returns Management solution. This returns management system allows consumers to return items without needing to print labels or have packaging, all while streamlining the returns process for retailers.

“According to our consumer retail returns survey, consumers are more likely to use third-party returns services if they have convenient drop-off locations (60%) and offer faster refund processing (47%), so efficient returns are absolutely critical for improving consumer experiences while optimizing costs for retailers,” said Duncan Angove, CEO of Blue Yonder, in the release. “The volume of consumer returns is growing exponentially, but the disparate elements of the reverse logistics process make it hard to keep up. Through the acquisition, we will continue making returns convenient and hassle-free for retailers and consumers.”

“The physical movement of returned items is a major supply chain challenge, yet drop-off locations, transport services, downstream processing tasks and SKU ownership remain siloed,” added Tim Robinson, corporate vice president of returns for Blue Yonder. “With Blue Yonder Returns Management, retailers can optimize their returns process, enhancing speed, sustainability and cost effectiveness while simplifying the returns process for consumers.”