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Drilling Deep: What the WorkHound feedback stream from drivers said in 2020

Information from those behind the wheel was both positive and negative

· Thursday, January 28, 2021

Photo: Jim Allen/FreightWaves

When drivers get a chance to give anonymous feedback to their employers, they often use the services of WorkHound, a cell phone-based service that can send back their thoughts, good and bad.

Founder and CEO Max Farrell joined host John Kingston on the Drilling Deep podcast this week to talk about his company’s service and some of the things that drivers were saying during the notorious year of 2020. Some of it was good; some of it wasn’t so good. But they had a lot to say.

Also on this week’s podcast, Kingston discusses the government-imposed shutdown of the Keystone XL pipeline and how there’s one group of workers who might benefit from it.

More articles by John Kingston

Drilling Deep: What 2020 meant for more efficient fuel and freight trends

Drilling Deep: CH Robinson’s O’brien on the drive for retail supply chain transparency

Drilling Deep: Looking back on 2020 with Scopelitis Consulting’s Osiecki

John Kingston

John has an almost 50-year career as a journalist, most of them covering commodities and markets. The largest part of his career was spent at Platts, now part of S&P Global Energy. He created the Dated Brent benchmark, now the world’s most important crude oil marker. He was Director of Oil, Director of News, the editor in chief of Platts Oilgram News and the “talking head” for Platts on numerous media outlets, including CNBC, Fox Business and Canada’s BNN. He covered metals before joining Platts and then spent a year running Platts’ metals business as well. He was awarded the International Association of Energy Economics Award for Excellence in Written Journalism in 2015. In 2010, he won two Corporate Achievement Awards from McGraw-Hill, an extremely rare accomplishment. He was awarded the 2020 Abdullah Bin Hamad Al-Attiyah International Energy Award for Lifetime Achievement for the Advancement of International Energy Journalism.